Sitelock

3.5
3.5 from 958 Reviews and Ratings
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Support is Shockingly Bad, Scans do not work

Support is Shockingly Bad, Totally unprofessional and puts your site at riskI get an email from a Sitelock support membertelling me my site is infected. I get another email from Sitelock saying the scans have found no infection. I ask the support team to explain why they say my site is infected. They point blank refuse to answer . I ask again. They say they will not tell me. I have asked four times and each time they refuse to explain why they said my site is infected with malware. Several days later, I still do not know it is , or not, or what to do about it. TOTALLY USELESS. The scans are inaccurate and untrustworthy. Cancelled service after 5 months

1
Date of experience: Sep 10, 2024

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