Thomas very quickly identified the issue, which was causing the problem, then fixed while I was on the phone with him. His knowledge and expertise made quick dispatch of the matter, all the while being courteous and professional. He should be recognized for the quality of his work. By the way, three separate technicians at ipage were unable to do what Thomas did. A "level three" technician at ipage sent me a detailed email describing the nature of the problem, and when I read it to Thomas, he knew exactly what to do...♥
