The Support Staff is courteous, helpful, and willing to work for the client.Somehow the package we had in place for over a year (True Shield Premium) did not include the feature we needed (manual scan and clean). However SiteLock did provide us with a fairly low-cost upgrade which did provide a manual scan and clean, as well as reportedly unlimited future "scan and cleans". It took less than 4 hours for SiteLock to scan & clean our site, and report to our host.Support Staff gets 5 stars.Actually fixing our technical issue (manually clean) gets 5 stars.Providing what we believed we were originally "sold" gets 2 Stars. Overall rating is 3 stars.
