I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowledge my cancellation request. Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and the person who I spoke with was extremely rude, would not allow me to speak but talked over me when I tried, and refused to provide a refund. On Feb. 28, in addition to an email request to cancel, I tried to cancel via a chat with billing, and even though someone was 'online' in chat, as soon as I asked to cancel they disappeared and I got no response. So then I called and spoke with someone in 'customer service' who said he would "take care of it", but he also talked over me and would not allow me to speak. Even though he said he would 'take care of it', since I did not receive a response till March 2, I don't know that he actually did anything.I have been using Sitelock services for about 7 years and have paid them thousands of dollars during that time, since for the first several years I was paying $110. per month for 'protection'. Now when I ask to cancel they try to screw me with additional charges and treat me like a bug they can squash beneath their big feet. Based on how nasty and disrespectful they were toward me in my cancellation of their services, if I ever need 'protection' again, they will be the last place I will go.
