DO NOT USE THEM! They are very overpriced. I was essentially told that what I had been paying for for over a year was outdated, they raised the price of the "new" plan, and I was told by sales and my account manager that there was no way they could lower the price. I spend days looking for a new provider, and installing it - and when I call to cancel my sitelock plan billing tells me that I can have the same price after all (argh!). I still wanted to cancel based on this run around, but then they say that I still have 9 months left in our agreement and cant cancel (even though I specifically asked about the ability to terminate my plan with no repercussions because of the price increase, before I switched). Billing then tells me, the account manager told me incorrect information and that I should have called and asked billing. How am I to know that I have to contact every department for the correct info? How can a company function like this? Stay away! In the end, I got them to cancel my plan, but they wouldn't refund the charge that just charged this morning.**UPDATE - As soon as I left this comment, within an hour they gave me a refund for the charge from that day....which I was told over and over again was IMPOSSIBLE. Yet another lie from this company.
