Scammed by sitelock. Terrible experience and refund of the 11/12 unused months of service refused. I had a minor malware issue on my site and hostgator recommended using sitelock, so I pay for malware removal and 12 months of future security. Upon completion of their work, my site no longer functioned at all, just gave an error message. When I called to tell them this the woman said this is a common issue and I need to talk with a web developer because the malware they removed was attached to my website coding... if this is was a common issue why was there no mention of this upfront? It put me in a terrible position of desperation to find a web developer to fix my site immediately. Very disingenuous group, I called to follow up on my refund request and they said they had no notes of any such request and it was past the time window I could request a refund, when I said I had an email explaining I wouldn't be given a refund because their services are in my best interest he put me on hold and when he came back the new reason I couldn't get a refund was because their services were working great. Total scam and I will cancelling my service with hostgator when my contract with them is up for recommending and associating with this company..Update: 1 year later and they have automatically charged my credit card another $250 after cancelling a year. Run away from this company!
