Customer Service was very poor. My website had been hacked, my domain was down. I contacted Sitelock immediately, they said they couldn't help as the domain was not live. I eventually restored the domain myself and restored my deleted files.I asked Sitelock who I have a paid subscription to prevent these issues for help after doing the above myself. They stated I had to re-upload my site's files and have the site live again before they could perform a malware scan. For all I know, these files could still contain malware and cause the same spam and redirects on my homepage, putting my website visitors at harm. Very poor service.
