Do SiteLock even has a support team?I need an urgent help with my website and I have not been able to contact their team for 5 days …I have logged multiple tickets, spent 5 day on the chat for 12 hours every day with the bot which keeps saying that it is connecting me but 5 days later it still has not managed to connect me to anyone. I have also sent multiple emails to the Support team explaining the urgency of my issue. despite them claiming that malware was detected and removed SitLock actually didn’t remove anything and my website is at risk. It’s day 5 and their time to response is 30 hours as promised by my payment plan. This is a breach of their SLAs. I have been using their services for years and paying for it. One time I need support no one is available to help. incredibly poor service and so far I’m not sure the Support team mentioned on their website even exists.I would definitely advise to think twice before purchasing anything from this provider. Their malware removal service doesn’t work and I wouldn’t advice it at all. Maria
