I have bought the 911 Scan and am unable to login, the request a new password results in no email to my inbox and the chat function simply says that there are no agents currently available. I can't get through on the phone.I was expecting them to sort this in a day - as their website promises, but I'm left hanging, in limbo with no resolution and $169 out of pocket.No other way to describe this than a theiving scam.