I requested sitelock services through my webhost (bluehost), because my website (wordpress) had trojan and is no longer working.Their communication is messed up and unorganized between the hosting company and sitelock.They could not run the scan because of an SSL issue (none of the providers knew what to do) and were unable to support properly.Then I found out that they have closed my ticket as completed and received a satisfaction survey!They have not fixed my website despite my multiple calls with their support team.They should follow proper processes for support and communication.As of now, my website is still down for 5 days.
