In May this year I spent almost 45 minutes speaking to a customer service rep to renew my SiteLock subscription on my company website. (I have been a client for several years, and this is not my first terrible experience). In the past, without a malware scanner my website was getting attacked often. Likely, due to lack of the ability to communicate proficiently in English, the representative took the service OFF of my website, unbeknownst to me. However, she finished the call by confirming everything was properly configured. A few months later I was told my website was down. It had been down for a month actually, after being overtaken by malware. I did not receive an email notice because my SiteLock service was deactivated. Since this problem went on so long, my website backup service that automatically saves backups monthly only has infected website files. I had been wondering why my business has been so slow in recent months, but with no working website, it makes sense now. So now, SiteLock has been trying to remove the malware for about 3 weeks. And it looks like I might be left with no company website, because they are not having success. Their position so far is that this is going to be my problem to deal with. What a horrible experience and SUCH terrible customer service. I have had to call them about 7 times so far, with long wait times. I cannot imagine how much their terrible customer service has cost me in losses.
