Eric was not only patient but so very helpful as I tried to navigate through the malware issues that have brought my business website down & out of my control. He never treated me with anything but respect, even though I know some of my questions were so basic. He clearly explained the differences between services Sitelock would provide & those which needed to be handled by my site host, as well as how Sitelock's process worked, how I would be kept in the loop etc. Whether or not my site can be saved, he made one part of this awful scenario so much easier
