Using Sitelock direct with them is a huge ripoff with the amount they charge. I signed up with them a few years ago when one of my websites was hacked. Fast forward, without my paying attention due to a very hectic and heavy workload, I find that they lowered the prices but didn't apply it to me. Plus I've paid them approximately $1300 a year when I could get it from my website host for $285 a year. Sitelock refused to refund anything, even a charge a week ago.It took 3 phone calls, days apart to get Sitelock stopped. The guy answering the phone set up a ticket number and said someone would call me back immediately. It didn't happened until the 3rd call (when I said I would report them to my credit card company and write this review).