Sitelock has been overcharging me $700/year - been paying that amount since I signed up in May 2019. At the time - I was in grad school and working a fulltime job that required overtime - so did not investigate the pricing - until a few days ago - since I no longer have a fulltime job, I had the time to investigate! I asked when did the prices go down to half the amount that I'm currently paying. The lady could not give me an answer. She said I was paying the old price. I asked why was my price not updated to the current prices. She said they changed all of the prices - but did not have the bandwidth to change the pricing on people paying the old prices!!! The old prices are DOUBLE the updated prices!!! It took 3 phone calls. I hate them. Plus, I found out that in addition to paying Sitelock directly, I was paying for the SAME SERVICE AT A LOWER LEVEL - directly to Hostgator - for $7.99/month! The $7.99 was for Sitelock services - but paid to third party Hostgator!I want my money back from Sitelock, but the lady said that they were within their rights to charge whatever price they wanted! So frustrating! I'm a small business and I barely make a profit! This is totally insane! I asked if I could cancel right now - and get a partial refund for 2025. My renewal date is May - but she said unfortunately they could not do that! After overcharging me for six years(?) - not sure why they could not fulfill my very valid request!
