My domain renewal lapsed but you can not handle renewing yourself, and they force you to contact support. I was told I would have had to pay an additional $90. They have support telling customers it is out of their hands and it is because of the domain registrar they use. However.SiteGround is an ICANN-accredited registrar, which means they have the authority to register domain names directly for their customers without relying on third-party registrars. This direct accreditation allows them to manage domain registrations and related services in-house.So they don't have to charge you this fee. They play the blame game. They would rather allow me to close my account with them and ignore the multiple years of payments I made for $90 fee they don't have to charge. They will have support lie to customers and say it is out of their hands.