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Having initially contacted Penhaligon via their chat portal regarding a missing item in my order, I have been kept up to date throughout the process by Shannon C. Her emails have been polite, positive and cheerful demonstrating a professional and competent approach which is therefore a reflection of Penhaligon as a company.
Good evening Tracey,Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are over the moon to hear that Shannon was professional, kept you fully informed and turned things around to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
