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I recently ordered a fragrance and only after receiving it I realised the code for a free gift with purchase was not applied at checkout. I contacted Penhaligon’s and Sophia Z helped me by sending the free gift separately even though this could have easily been my fault!
Good evening Dory, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Sophia. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
