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I’ve always loved the in-store experience and products, but my recent online order has been nothing short of disappointing. I spent over ?230, and there was a promotion offering 3 x 5ml scents with every order over ?150. However, because I used my student discount (which I am eligible for as a current master’s student), the promotion was removed.When I raised this issue with the customer “support” team, their response was utterly dismissive and showed no concern for the principle of the matter. Frankly, I expected much better from a brand I once considered prestigious.This experience has left me extremely dissatisfied, and I’ll be taking my business elsewhere from now on. Poor customer service has truly tarnished what was once a respected reputation.
Good evening Cayla, Thank you for taking the time to leave us this review. We are terribly sorry to hear about the experience that you have had so far. Currently our customers can only participate in one offer at a time, we do not have the facility to accept two codes when ordering online. We have looked into this for you and can see that your case has been escalated for a manager to review it. A member of the team will be reaching out to you privately within the next 48 hours. We look forward to speaking with you and wish you a lovely rest of your day on behalf of Penhaligon's. Warm Regards, Penhaligon's Consumer Services
