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Used the message service to ask for help when I was struggling with an online order query. Leah B replied via email instantly providing clear step by step advice on how to resolve things. She then gave helpful tips on products. I was most impressed with the speed and helpfulness of the response. The great customer service means I’m definitely going to return to purchase in future
Good morning Sarah, Thank you for taking your time to write us this review. We are sorry to hear that you had an issue whilst placing an order online but we are delighted to hear that you had such a positive customer experience with Leah, that she was efficient and knowledgeable. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
