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I had ordered a personalised sleeve but unfortunately got the wrong initials.Shannon C. was very helpful and talked me reliably through the process. I instantly felt confident that my issue was taken seriously and in the end she had a replacement sleeve beeing send to me.Thank you very much Shannon!
Hi Susanne, Thank you for taking your time to write us this review. We are sorry to hear that your had cause to contact us but we are thrilled to hear that you had such a positive customer experience with Shannon and that you receive the replacement for your leather sleeve. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
