This business has claimed their profile on our platform. Claimed profiles gain trust by showing authenticity, allowing them to respond to customer reviews and highlight verified information.
The details that have been provided so far by the business to verify their profile.
I was concerned when I did not receive an email confirmation of my order so I contacted Customer Support. Shannon C quickly assured me of my order and explained that express checkout does not produce one. My thought is that a mechanism should be provided for assurance to the customer. I could not even confirm via the portal as I never had an order number. All that aside, Shannon C did a great job, thank you.
Good evening AlexanderThank you for taking your time to write us this review. We are sorry to hear you did not receive an order confirmation due to using the express checkout. We will feed this back to our digital team. But we are delighted to hear that you had a great customer experience from Shannon. We will be sure to pass this great feedback onto the team! We hope to welcome you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
