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I recently placed an order for a perfume online. Unfortunately, upon opening the box, I discovered that the embossing details on the leather sleeve had been overlooked. After contacting Penhaligon's consumer services that same evening, I received feedback from Tabetha within just a few minutes. She immediately took the time to address my issue, consistently responded quickly during correspondence, and helped me resolve the problem within a short time. I'm now looking forward to receiving the replacement with the correct engraving.
Good afternoon Lily, Thank you for taking your time to write us this review. We are dreadfully sorry to hear that you had cause to contact us over a recent order. But we are delighted to hear that Tabetha managed to resolve things promptly and to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely weekend! Warm Regards, Penhaligon's Consumer Services
