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For me, the test of a good company is how well it responds to problems. I experienced a couple of complicated issues related to a mistake at checkout, which Emilie K was committed to resolving. I also mentioned simply in passing that the gift wrapping was not up to standard and the customer service team responded in a very pro-active and genuine manner. I then received a complimentary discount code for my next purchase. That was unexpected but a very pleasant surprise. Overall, I am very satisfied with the customer service, especially because it feels sincere and not perfunctory. I have continued to shop at Penhaligon's since then, enjoying their special offers and excellent service.
Good afternoon Raf, Thank you for taking your time to write us this review. We are thrilled to hear that you had such a positive customer experience with Emilie and that she managed to resolve things to your satisfaction. We truly appreciate your wonderful comments about your experiences with our brand, and we will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
