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I recently had an issue with my order and contacted customer services expecting to wait a couple of days for a response and within 10 minutes I had a reply from a lovely, polite lady called Ella L who was able to handle my query from start to finish quickly & efficiently, nothing seemed too much trouble. I am really grateful to her for making it a pleasurable experience and not a chore which makes such a difference these days. Thank you for all your help.
Good morning, Thank you for taking your time to write us this review. We are very delighted to hear that Ella assisted you from start to finish quickly and efficiently; and that you had a smooth experience overall with our Customer Services. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
