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I recently placed an order with Penhaligon's but ran into a small issue—the code for a free gift didn’t work. I reached out to customer service and was helped by Dean, who was absolutely brilliant. He responded quickly, understood the problem right away, and resolved it without any hassle. It’s rare to find such efficient and genuinely helpful customer service these days. Thanks again, Dean—your support made the whole experience smooth and enjoyable!
Good evening Tuan, Thank you for taking your time to write us this review. We are sorry to hear that you had cause to contact us over a recent order. We are delighted to hear that Dean was helpful, understanding and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
