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I recently ordered Terrible Teddy with a promotional code for a few free gifts to he sent. I noticed the gifts weren’t included in my order and I left a message with the support team. Ella L responded within a matter of hours asking for a few details, l to confirm my order, the next message Ella L had resolved and confirmed th shipment of the gifts. Not only does Penhaligans have incredible scents, they have great support staff. Thanks Ella L you were great.
Good afternoon, Alex, Thank you for taking your time to write us this review. We are delighted to hear that Ella was able to resolve the issue with your order and send the gifts to you. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's we wish you a lovely day. Warm Regards,Penhaligon's Consumer Services.
