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I bought an aftershave from Penhaligon's and ordered online, but the confirmation email missed a couple of lines from the delivery address. I emailed messaged them at 23.45 to ask them to check this and had an email back in 4 minutes to confirm the actual delivery address had been received correctly. Hats off to Susann B in their helpdesk team for an incredibly fast response.
Good evening John, Thank you for taking your time to write us this review. We are over the moon to hear that Susann was quick to respond to your enquiry and put your mind to rest. We hope you will be delighted with your fragrance when it arrives. We will be sure to pass this great feedback onto the team! We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future. On behalf of Penhaligon's, we wish you a lovely evening. Warm Regards, Penhaligon's Consumer Services
