I had an issue with my ring. I had bought 2 years extended warranty. Oura confirmed it was valid. I contated the warranty company which was extremely unhelpful and claimed warranty expired, which is NOT the case. Very frustrating. I then got back to Oura through an automated customer service which is kind of cumbersome. Eventually customer service contacted me via email and the process started to flow.From then on, although still cumbersome (they asked me for the serial number although I am registered and would assume they would have it) but eventually made a nice gesture and replaced the broken ring by a refurbished one.
