Great product and amazing customer service.I first purchased Gen2 ring based on a talk in clubhouse (if you remember what is it) where people were sharing their experience with best gadgets they've purchased that year. After Gen2 I purchased Gen3 when it was released.Next summer I lost in on teh beach but couple of months later got an email from Oura saying that someone found it and asking me if they could share my details with that person. They did identify me based on the serial number on the ring.So i got an email from that person and he did send the ring to me by post. That was an amazing experience.Using the Gen3 ring till now and probably will upgrade to Gen4 sometime.