This review is for customer service. I never received my order. The order was sent through fedex and fedex does not deliver during times when I’m home. I got notifications to “pick it up” at a location over an hour away from me, and spent 3 hours on the phone trying to get them to bring it to a fedex location closer to me to receive. They told me they couldn’t due to shipper’s instructions. Upon contacting customer service I was told that pick up from FedEx would void their insurance and was told that I could sign a waiver to void insurance. Absolutely not. I was then told canceling would require a ten percent restocking fee. I’m not canceling because I changed my mind, I cannot get this item. Finally ordered was delayed and I had to contact mene again to have tell fedex to return it to them. It’s still not clear why fedex said that I could pick it up in the far away location but that bringing it closer would void the insurance. So after two weeks of first contacting them asking for a return and then it finally being returned I have still not received a refund for the item. Why? They have insurance i’m not responsible for the return.Two stars instead of one because the jewelry is pretty but the customer service leaves a lot to be desired.Edit- their response is bogus. I only received a refund after emailing back and forth and threatening to contact my credit card company. Withholding my money because I couldn’t receive the package is not a usual practice. The item was never in my possession and I should not have to email multiple times to receive a refund for something I am not at fault for. I have the email receipts. They officially contacted FedEx to get the package sent back on april 27th because fedex would not return it on my request. This is after multiple attempts to get the package. The date my refund should have been processed is april 27th. I contacted this morning after confirming they had not issued a refund and received a response that they needed to inspect the item. Again, not in this case. In this case this is a no fault return and my money should not be sitting over a week for something I’m not liable for. That was when I said I would be contacting my credit card company and lo and behold, refund given with apology. But here they give me the same line about inspecting it. All negative reviews I have seen is of their customer service, and it’s their senior guy? Get out of here. Do better.
