Personally, based on my son's experience (I had to deal with the issues as they came up as he was at screaming point and they were not listening to his concerns), I wouldn't even leave one star (and by the way, has anyone noticed how poor reviews are reacted to by the company with a set 'can you tell us more' response, even though the complaints have given details?) It is difficult to know where to start, however, here goes: my son was assured by agent that the rent included bills (the tenancy agreement was vague - watch out for this, the wording was 'where the rent covers the bills...' Please do not take the company's word for it, get this in writing) however, when landlord refused to pay bills and son was threatened with court action for his own and the previous tenant's bills ( the landlord hadn't paid his either!) Linley and Simpson said there was nothing they could do (I had to involve a solicitor); The flat above had very noisy tenants, again, Linley and Simpson said they could do nothing; second flat in his second year: mouldy bathroom sealant, a 'backing up toilet' (both reported by other students sharing the building) but my son had his deposit reduced due to this; numerous accounting errors by the accounts department, who would refund an 'overpayment' then demand it back saying it was an error; in the final year the tenancy ran from September to September and my son paid every penny for that year, but the agents insisted that he still owed them money from the previous year (impossible to go back into without a huge amount of re-calculating given the amount of accounting mistakes that the company had made in that year, but was understood to have been sorted out by the end of that year, so should not have affected the following year). My son left the accommodation and received his reduced deposit well over a month after leaving. I have never come across such incompetence and can only put it down to a lack of training as the staff seemed to be young and inexperienced when communicated with. Unfortunately, this company seems to have a monopoly on student accommodation. I would warn anyone moving into Wakefield Linley & Simpson let property to be vigilant and avoid if possible. They do not work for the students, only for profit (and the landlords). A constant headache for three years. This is, of course, only my opinion based upon what I experienced n communicating with them, during the time all this happened to my son. Others may not have been so unfortunate.
