As a customer, I can say the most satisfying part of the whole experience is the fact I am no longer living in one of their managed properties. I can now sleep at night knowing that an unexpected visitor won't walk through my door with unauthorised keys with zero notice trespassing and entering my home, The estate agent has no consideration for their customer's welfare and does not respect their views as to when I first moved into the property they were informed not to use their own keys on the basis that the apartment let was a mezzanine and this offered zero privacy! To my disgust, a contractor was given keys and the agent never communicated with me about this.Furthermore, the management company changed the locks at the apartments and it took months for them to come and issue keys to their tenants for the main building door, the intercom was damaged and people were struggling to get into the building.When I moved into the property I was charged a ?240 in fees and disgusted that no cleaning was done before the property being let furthermore I have now been charged a ?150 for cleaning after leaving the property clean myself. In my opinion estate agents should be responsible for footing their own cleaning bill seen so all properties now have to be cleaned before being let due to Covid.The contractual terms for the properties Linley & Simpson let are bad for tenants, they have waivers on damaging your property with their equipment, for example, They breach their own terms and act unprofessionally. I have personally complained to The Property Ombudsman which is available to address issues. Furthermore do not let them allocate their choice of companies as its a Con you end up with inferior companies whilst they make money from referrals.
