Ia ? ?m a landlord and until recently had my properties with Moores who provided a far better service; their lettings have now been taken on by Linley and Simpson. Having been with L&S less than 6 months I can safely say that it would be less hassle to manage the properties myself. Ia ? ?ve had terrible communication regarding tenancy renewal (over months!) and outrageous quotes for repairs. This does annoy me in itself but the reason for me posting here is the underlying tone and arrogance of the individuals that work at Linley and Simpson. In no way do I feel like a valued customer. There needs to be some serious thinking about customer experience in this organisation before they have no customers left.
