I find it interesting that they have asked for reviews when their customer service isn't great. Slow replies to maintainance emails. Specific avoidance of certain questions about mould in our flat. Their portal states a time you should get a response in, it's gone way past that. The day we picked our keys up, everyone was cracking beers open in the office and it wasn't the most friendly of experiences. I emailed a question and never got a response (although that was to a personal email). We were previously with Adair Paxton, who were absolutely amazing in comparison, and so quick to deal with issues.