My Daughter rented a property in Bingley in April 2023. The property hadn't been cleaned, there was no door on the dishwasher, the fridge had blocks of ice on the inside ( yes the fridge not the freezer) The radiators didn't work. The downstairs shower had no water pressure and when you turned the tap on in the sink the water just ran through to the floor. Items left from previous tenants were still in the property stashed in a storage cupboard.After a couple of week after a rather lengthy downpouring of rain water began to flow down the walls and doors of the upper floor bathroom and landing. Mushrooms began to grow there too.I hasten to add that all these problems were reported from the get go, photos were e mailed to them prompting assurances that the repairs would be carried out.Nothing!I went to the office in Bingley and spoke to Jack, the manager. He had no idea why the repairs hadn't been carried out and blamed the repairs dept.He then came round to take more photos and again assurances were made to fix the problems.The odd repair was done but the major ones are still waiting.A few months later an inspection became due, more photos more assurances including new dishwasher and new fridge freezer.Still waiting!Forgot to mention that the roof was leaking causing the mould and mushrooms. They did repair that but too late as the door jams had split due to the water. The stair carpets became wet through and now just smell musty.Despite asking, she has no idea whether the chimneys had been swept so was unable to use any of the fires in the property.It may seem that not enough was done on her part but endless calls, voicemail messages and emails were sent.The reason she had to rent this property was due to the break up of her 19 year relationship. Her partner cheated on her. That and all these problems with the property have taken there toll on her health.How they are still in business I do not know.BTW this is not anything to do with rent arrears as she has paid every month! I wouldn't have until they had carried out all the repairs!!Next step, the owners of the property then the Landlord Ombudsman.
