As migrants unfamiliar with the fixed-term tenancy system in the UK, we gave them nearly two monthsa ? ? notice that we were buying a home and needed to end our tenancy early. Instead of offering guidance, they gave us the runarounda ? ?claiming the agent was a ? ?on leavea ? ? or that they were a ? ?waiting to hear from the landlorda ? ? for weeks.Only a week before our move-out date, they suddenly told us to either find someone ourselves or pay a ?400 for marketing to find a new tenant. With no other option, we paid. They later told us theya ? ?d found someone to take over, so we returned the keys and moved out.Then, on the day our next rent woulda ? ?ve been due, we called to confirma ? ?and they casually said, a ? ?Their reference failed yesterday.a ? ? They never even bothered to inform us. Completely unacceptable.Instead of continuing to market the home, they let it sit empty while doing refurbishmenta ? ?and still charged us full rent the entire time. In the end, they took a total of a ?6500 from us, even though we hadna ? ?t been living there for months. When questioned, they gave flimsy excuses like a ? ?the landlord needs to do renovations.a ? ?We even tried to escalate the issue to the branch head, but nothing changed. The entire branch seemed unprofessional and uninterested in resolving tenant concerns. Ita ? ?s not just one bad agenta ? ?ita ? ?s a broken, careless system.To make things worse, they withheld a ?500 from our deposit, blaming us for so-called a ? ?damagesa ? ? that were clearly there before we moved in. Things like sealing a kitchen top or carpet cleaninga ? ?which they couldna ? ?t properly justify. Just another excuse to take more money.Meanwhile, they listed the same property at different prices on various sitesa ? ?a ?1100, then a ?1300. The price changes felt inconsistent.Linley & Simpson Pudseya ? ?s communication was nearly non-existent unless they wanted our money. We were left feeling completely in the dark.DO NOT rent from them. If youa ? ?re considering using this agency, be prepared for a stressful and unprofessional experience.
