I am a landlord who manages their property via the Linley and Simpson agency. I was given a professional and efficient agent, however, she unfortunately had to leave during our contract. I was put into the hands of the Roundhay branch manager, however, there was a lack of communication from him. I was handed over to other agents, one of whom was a trainee and his exchanges with me had an inappropriately, casual tone, whilst providing biased and erroneous information. Instead of acknowledging their shortcomings after I raised my concerns, they deflected the blame onto my apparent misunderstandings. Their website promises high standard services, but my experience did not reflect this. The agents prioritise the convenience of tasks over the interests of the landlord and their policy. As I am managing this abroad, the poor, delayed communication and the inadequate services has made the process much more arduous. Whilst I trust those who founded this agency had good intentions and built a great reputation, their agents hide behind it and expect to receive little consequences.
