I was charged a ?144 for deep cleaning, even though I returned the flat clean and in the same condition I received it. Ebony Robinson, Daniela Diaz, and Trey provided information that was sometimes conflicting and unclear, which made resolving the issue frustrating. The way the situation was handled felt disorganised and confusing. Based on my experience, I would hesitate to rent through them again and suggest others consider this carefully before renting, especially if you want clear communication and fair treatment.
