My refrigerator was 20 years old and suddenly it stopped working . I raised complaint on Fixflow of Linley and Simpson portal and within 3 days they arranged engineer to visit my place and inspect the refrigerator . He recommended to replace the refrigerator with new one as it was 20a ? ?years old . Within next 3 days they spoke to my landlord and arranged brand new refrigerator delivery at my door. very happy with the service and prompt action of agents specially Kirsty Blakeburn who helps me seamlessly though out the process