A lady called Jennifer Lowe kindly informed me that my standing order cancellation had not been processed as l expected & that money was still being sent to L&S & was having to be refunded.I specifically went into my bank branch to arrange this cancellation & set up a new one for the new landlord. However, something must have gone wrong because a ?700 came out twice for L&S as well as my new SO. Fortunately, there were sufficient funds in my account so l was none the wiser until Jennifer messaged me.I would like to thank her for her prompt action which could well have saved me overdrawn fees in the future & a big argument with Santander!Mrs D F NewlovePrevious tenant on L&S books
