In the initial contact I was asked if I had any specific items to be bequeathed which I didn'???t. I think this made things more straightforward. In the actual appointment the young lady was very helpful and phonetically spelt all names to ensure she'???d heard details correctly. The whole process took around 45mins and was a pleasant experience . The young lady was very friendly but very thorough and professional. I have opted to use the storage facility also. Would recommend Legacy to friends. Good job done.