Nothing seems to go right with this Company. I tried to book an appointment for a software upgrade for my Nissan Leaf in response to a product safety recall. I was told I could have a ‘while you wait’ appointment lasting one hour.I called them twice, on each occasion no-one answered the phone, I left a message and no-one called me back. I then tried the Nissan central customer service who were helpful and booked me an appointment for today.I have received multiple message from Glyn Hopkin to ‘check-in’ online in advance. When I tried to do so I found that they had input the wrong info for my address - there was no way to change it. I called Nissan customer service who apologised and told me to do nothing, just turn up at the booked time and the work would be done. I duly turned up to find that they had booked the wrong type of appointment and I was expected to leave the car with them all day. I have had to re-book a ‘while you wait’ appointment for another day at considerable inconvenience.I do not have this type of experience with other Nissan dealerships.
