Glyn Hopkins Nissan Milton KeynesI’ve taken my car in to Glyn Hopkins 4 times because my speed limiter/cruise control wasn’t working.1st time- they do the diagnosis and tell me it’s because it needs a new part which will fix the problem.2nd time- they put the new part in and tell me it was fixed. I drive away and notice it’s still not working.3rd time- weeks later until I can get back in and I take it in and this time it’s a wiring fault. They tell me it’s fixed and I drive down the road and it isn’t working again.4th time- I take it in to them again. I got a call this afternoon telling me there’s 2 issues they’ve found and the total cost to fix it is ?3,000. The first diagnosis and fix I paid for and claimed back through the warranty as I’d recently bought the car. Now however it’s out of warranty and they want me to pay them ?3,000. Not only do I not have faith it will fix the issue after all this back and forth but I also don’t have ?3,000. And it was admitted to me over the phone that this fault was always there they just didn’t catch it the first few times they checked.And I was told they would not cover the cost to fix it. Which they should do. I’ve submitted a formal complaint to the customer care team so we will see how they chose to deal with this. If they don’t cover the cost I’ll be going to the Motor Ombudsman.
