Wouldn’t even put one star. Awful experience, strongly don’t recommend anyone to waste their time in enquiring about a car at this branch (and any other branch after reading these reviews) over 40 calls in 2 weeks, promises made that weren’t kept, driving backwards and forwards to branch as they kept forgetting to get me to sign paperwork. So messy and disorganised and still walked away on handover day without a car. No courtesy car offered so carless for 1 week and had to seek my own rental. Had to ask for my own evidence from recorded phone calls to back myself up on miscommunication and still no apology made even though I was proven right. Being carless affected my family and stressed me out so much I walked away from this company and went to Audi. One week with Audi and have bought a car- simple process. Don’t bother dealing with Sean, Tony or Jason at Ipswich branch. You won’t get treated how you deserve
