Really poor experience with Glyn Hopkin MG at Mill Hill today. I'd paid the ?1,000 deposit last week to buy a used MG for my daughter and we were told to come in at 12.30 pm today to collect the car, which had been transferred across from another Glyn Hopkin dealership over the weekend to have a service and MOT. When we arrived, we were told they hadn't done anything with it as they wanted us to confirm that we still wanted it. We had a look around and my daughter had a test drive, with which she was happy, so we confirmed we would complete the purchase. She noticed one of the tyres looked a little low on tread depth and specifically if it was all ok and this was confirmed. They asked us to give them 30 minutes to prepare the car, so we went off for a bite of lunch. On returning, the car was still not ready, but we completed the purchase in anticipation of driving it away once it was ready. We asked for a copy of the MOT information and the salesman (Mabs) went off to find it. When he returned he admitted that the car had failed the pre-MOT checks for tyre tread depth. A replacement tyre had been ordered on Sunday and would take 3 to 5 days to arrive - so zero internal communication ! By this time it was 2.30pm and my two young grandchildren with us had finally had enough, so we had to depart without the car or an opportunity to really discuss what had happened. My daughter has a long journey planned for Friday and the weekend and is now really concerned she won't have a car in time. Really not a good experience at a main dealership, where their key selling point for paying a higher price for the car was their service, expertise and local reputation. Well I don't think much of any of those three things at Glyn Hopkins MG in Mill Hill ! All they needed to do was tell us before we left home this morning of the issue & we could have re-scheduled to avoid all this frustration, plus they would not then have had the opportunity to take my money and not provide a car in return.
