Booked my car in for a service and mot at the Ipswich Nissan branch.Upon carrying out the vehicle health check report.They claimed that amongst other faults,the engine needed to be replaced as timing chain had stretched.Despite this,they still carried on with the major service and mot despite knowing that it would fail.They then charged me ?305 even though they had basically written the car off.They claimed it would cost almost ?12,000 to effect a repair on a car worth ?6,000.When I complained that I should have been contacted prior to any work being undertaken, I was told that they carried out the work that car was booked in for despite the findings of their health check. I maintain that I should have had the opportunity to halt the work before any additional charges were incurred. I will never use this dealership again and have reported my experience to Nissan GB but they also have poor customer service and have not bothered to respond. I would not have given a one star rating if at all possible to post my review without.
