They blocked my account because, they said, I didnt supply them with certain information. They suddenly wanted my tax forms, my income, etc, etc. I asked them why and their response was blocking my account. And they never re opened it again. So stay away.
Hello Maurice,We sincerely apologize for the inconvenience caused by your account being blocked and the lack of clarity regarding the information required. Thank you for sharing your experience; your feedback on these issues has been escalated internally.We want to remind you that as a regulated company, we must comply with stringent verification protocols, which include anti-money laundering regulations and other regulatory requirements. These measures are essential for both meeting our obligations and ensuring the security of your account.Best regards,Maria
