In December 2019 we moved into a 2 bed apartment in a Churchill Retirement accommodation in Hitchin Herts. As part of the agreement with Churchill Sales our Apartment was fitted with the top of their range carpet throughout. Since 2019 we have had the carpet fitters in because of bumps appearing in the carpet throughout each room in the Apartment. On the first 2 occasions the Fitters came and stretched the carpet in each room to remove, reduce the bumps. On their latest visit 21.01.25 they said that there was nothing further they could do to reduce the recurring bumps and accepted that there was a problem. As usual due to the continuing problem Churchill stated that this was out of warranty and nothing they will do, bearing in mind that we had a long period of COVID since moving in as well. Today 27.02.25 we are advised that the best the fitters can do is to come back and glue the carpet to the underlay to remove the bumps. We feel that we should not have taken the carpet offer from Churchill as they have now left in a lurch and neither Churchill and their carpet suppliers are taking full responsibility for the unsatisfactory situation we now find ourselves in with the carpet. In fact if we had known that Churchill and their suppliers would let us down we would never have bought the Apartment. We are now in a quandary as we don't know what the glue is going to do to both carpet and underlay and whether this action will actually resolve the situation throughout the Apartment. The upshot I would not recommend Churchill or its associated companies to other interested parties as they are very unreliable. Just so you are aware we are going to seek independent advice from a reliable local carpet suppliers to get an alternative view on this matter.
