I have been a Customer for about five years and they have been really good. However for about four months they have really bad. I am disabled and have to send postal orders for payment (for 5 years not a problem) then pow they lost one so I said that I wanted it found and then I would clear the account for another '? ?100 (which is nothing compared to what I have owed) they made no attempt to sort it out with me and have now referred me to a Debt Recovery Company. I am disgusted.