Shambles of a company. We vacated our office six months ago but, stuck in a contract with bOnline, continued paying for a service we no longer used. We called to confirm that we'???d cancel as soon as the contract ended, only to be told cancellations must happen exactly one month before renewal'???over the phone, not email. So, on March 4, 2025, precisely a month before the April 4 renewal, we rang to cancel. Absurdly, they claimed it had to be done on March 30'??? - 5 days before it renewed..? and then they tried to slap us with an early disconnection fee, despite us fulfilling the full term. Their cancellation process is deliberately obstructive nonsense. Need to sort that out
